Shipping and return policies
We only deliver with insured courriers. The insurance is included in the shipping costs, and covers the entire value of the artwork. You will be insured from potential thefts and damages during the shipment.
Before accepting the pack, make sure to control that it is intact and dry.
SHIPPING COSTS AND DELIVERY TIME
Shipping costs and delivery time can vary depending on where we ship from. Some artworks need a special protective box to ensure that the work reaches its destination without damages. This may raise the shipping price, you will know the exact shipping price at the checkout.
- For shippings from the United States: from 49 $ to 1,300 $ depending on the final destination. The delivery time is 4-14 working days for United States, 7-20 working days for the rest of the world.
WHAT IF THE ARTWORK IS DAMAGED?
When you receive your artwork/s, first of all you should check that everything is alright, that the pack is not damaged or wet. Anyway, we advise you to accept with reserve.
If once you open the package the artwork is broken or damaged, you have to contact us within 24 hours from the delivery date, and send us pictures that prove the damage.
RETURNS AND REFUNDS
If you realize that you actually don’t like very much what you have bought, you can return any item purchased within 14 days from the delivery date.
Send us an emal to us@deodato.us, we will send you an email with a return form document. Without this document you can’t return any item. Then you have to carefully pack the artwork and send it to the address we will provide you.
Shipping costs and eventual damages (if the artwork is not insured) are on your charge. Once the artwork arrives we will refund you within 15 days from our final check of the artwork.